Help & Support

eclinic360 app is a free secured messaging and video calling app that allows patients in Africa to communicate with expert health care professionals across the globe. The goal of the eclinic360 app is to provide a safe and secure platform for expert health care professionals to work with their patients at the comfort of their home. At the same time we want to ensure that every African can have access to quality healthcare services hassle free.

Yes, the eclinic360 app is free for patients to download and use. There are no fees for accessing the app itself. However, healthcare providers, including doctors and local clinics, charge consultation fees for their services. Before starting a video or chat consultation with a doctor, patients are securely redirected to the pawaPay payment platform to complete the required payment. Once payment is successful, patients can proceed with their consultation through the eclinic360 app.

eclinic360 app is intended for users aged 17 and above. However, any user can use the app to chat and book appointment with any doctor for their family members.

Yes, we take user privacy and security seriously. eclinic360 app is designed to allow users to communicate and save their personal records securely using end-to-end encryption.

If you come across any suspicious activity in your account, please report it to our team immediately at info@eclinicafrica.com.

You can contact eclinic360 app support at info@eclinicafrica.com.

Yes, you can use the app on multiple devices. Simply download the app and log in with your account on the new device.

Yes, you can suggest a feature or give feedback by emailing info@eclinicafrica.com.